1. Goods availability
If the company Der Kranwicht accepts the customer's order, the delivery of the goods will be arranged immediately after receipt of the order. In the case of orders against advance payment, the goods will only be delivered after the company Der Kranwicht has received full payment and the company Der Kranwicht will not reserve the ordered goods until receipt of payment. If the goods are sold out at the time of full payment and have to be ordered again, Der Kranwicht will inform the customer immediately.
If the company Der Kranwicht is not able to deliver the ordered goods through no fault of its own because the supplier of the company Der Kranwicht does not fulfill its contractual obligations, the company Der Kranwicht is entitled to withdraw from the customer. However, this right to withdraw only exists if Der Kranwicht has concluded a congruent hedging transaction (binding, timely and sufficient order of the goods) with the relevant supplier and is not responsible for the non-delivery of the goods in any other way. In such a case, Der Kranwicht will inform the customer immediately that the ordered goods are not available. Payments already made by the customer will be refunded immediately.
If the company Der Kranwicht is prevented from fulfilling a delivery obligation due to the occurrence of unforeseen events affecting the company Der Kranwicht or its suppliers and the company Der Kranwicht was unable to avert these even with the care that is reasonable under the circumstances, e.g. war, natural disasters and force majeure, the delivery period is extended appropriately. The company Der Kranwicht will also inform the customer about this immediately. The legal rights of the customer remain unaffected.